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We make all of our products to order, so they are non-refundable.
If an item arrives broken, or is faulty, or we have made an error, please let us know immediately, and return the item. We will repair or replace it, and offer a refund if that is not possible.
You have responsibility for proofreading any engraving on the product, so please ensure that all details are correct.
Products are made and despatched within 5-7 working days, under normal circumstances. We experience very busy periods from time to time, when our lead-time extends to 10-12 working days, but we will tell you if this is the case, when you place your order.
If you require an order delivered sooner than 5 working days, this may be possible to arrange, at a 10% premium charge. Please contact us to discuss this.
Mainland UK deliveries are shipped by DPD next day delivery, but please contact us for delivery times elsewhere in the world.