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.1. Samples of Products are provided for guidance only. Samples of a Product may differ as our Products are natural and no two samples of the same Product will be identical.

.2. Colouring and Shade of products which are illustrated and shown on our WEB may vary from the Product delivered to you due to limitations and differences in the software and/or hardware you use to access the Site.

.3. All products are subject to availability, we reserve the right to restrict the quantity as per current stock.

.4. Promotional items and free gifts are offered are limited to specified timeframe and products.

.5. Our core product – wood, will expand, retract or warp after the cutting process has been made. Please allow for a 2mm tolerance on all products. If you are unsure as to whether a particular product will be suitable for your needs, given the expected tolerance, please do get in touch on or call 07827816633 and we will be able to make suitable recommendations. Custom Menu Holders are not liable for any deformation of the natural material.  

.6. Please note that free samples are offered only on Menu products. Any other bespoke samples will incur delivery charges.


.1. Standard Terms & Conditions do not apply to contracts created for bespoke services; these contracts do not constitute standard sales of goods contracts.

.2. Once the payment has been received for an order, a contract is created with Custom Wood Products Ltd. and the customer accepts the Terms & Conditions of sale.

.3. For all bespoke services it is the responsibility of the customer to provide us with the relevant planks/diagrams/drawings; no machining will be completed without written confirmation from the customer via email. The lead time quoted when placing the order is not applicable until we receive the above confirmation, and in these circumstances we reserve the right to delay delivery.

.4. The customer must make sure that the information and materials provided are correct for their required use. Custom Menu Holders cannot be held liable if these dimensions are subsequently found to be incorrect.

.5. The statutory right of cancellation does not apply to orders which are made to measure or in any way cut or altered to the customer`s requirements. The customer cannot cancel the order even if the goods have not yet been dispatched.

.6. If bespoke orders are faulty, we reserve the right to take corrective action in which case the products might have to be returned to the workshop; the customer has to organise and be responsible for the removal, and any cost of removal and/ or re-installation will be borne by the customer, regardless of the reason, even if the product is faulty.

.7. Although every effort is made to deliver the bespoke items within the time-frame quoted at point of order, due to the custom manufacturing process of any goods made to order, the lead time for bespoke items may be delayed slightly; therefore we strongly recommend that all of our customers allow several extra days in the event of any unexpected delays.

.8. The statutory right of cancellation does not apply to Products orders as all orders are specially produced.

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